Your prescriptions are sent to your pharmacy on file electronically once your appointment has been completed. Please note that it can take up to 2 hours for your prescription to be ready. Time frames for receiving the prescription and having it ready for pick up vary depending on your pharmacy.
If your pharmacy states to not have received your prescription you can show the pharmacist the prescription card tile in the app. It should appear on the front of the app after your appointment is completed.
If you do not see the prescription card tile or the pharmacist still has additional questions - message your Care Team from within the app and we can call the prescription to the pharmacy again.